Terms and Conditions of Sale

1. Introduction and Acceptance

Last updated: September 28, 2026

These Terms and Conditions of Sale ("Terms") govern your purchase of FROZON products from [frozon.com] (the "Site") for delivery within the United States.

1.1 Definitions. "Cryosphere," "we," "us" and "our" mean Cryosphere Pte. Ltd., owner of the FROZON brand. "You" and "Customer" mean the individual purchasing for personal, non-commercial use. "Product" means any FROZON-branded preservation container, accessory or replacement part sold on the Site. "Collectible" means any trading card, graded slab or other item you place inside a Product. "Order" means each purchase you submit through the Site.

1.2 Acceptance. By placing an Order, you confirm that you are at least 18 years old (or the age of majority in your state) and that you have read and agree to these Terms, including the documents linked in them. These Terms form part of every Order.

1.3 Order of precedence. Any terms you propose in an Order or other communication have no effect. Our acceptance of an Order is not acceptance of different or additional terms.

1.4 Arbitration notice. Section 9 requires most disputes to be resolved by individual arbitration and waives class actions and jury trials. You may opt out as described in Section 9.6.

1.5 U.S. Site only. These Terms apply to Orders shipped to U.S. addresses. If you ship elsewhere, please use the site for your region.

2. About FROZON Products

2.1 What FROZON does. FROZON is a sealed container designed to hold a professionally graded card in its original grading-company slab. It removes air from the chamber and replaces it with an inert gas (such as nitrogen or argon, please refer to the product page for further detail) , to reduce exposure to oxygen and moisture, which contribute to fading, yellowing and oxidation over time.

2.2 What FROZON does not do. FROZON reduces certain environmental risks; it does not stop all aging. It is not a fireproof safe, a waterproof vault for submersion, a UV-proof display for direct sunlight, or a guarantee against theft, impact, crushing, pests or extreme temperatures. Results depend on the starting condition of the Collectible and slab, storage conditions, and correct use.

2.3 Intended use. Products are for personal storage and display of collectibles indoors at [temperature range] and [humidity range]. Do not use them for any other purpose, including but not limited to food, medicine, chemicals, electronics with batteries, or living things.

2.4 Do not alter your slab. Never open, drill, crack or modify a grading-company slab to use FROZON. Doing so may void the slab's certification and the grading company's guarantee, and it voids our warranty.

2.5 No affiliation with grading companies. FROZON and Cryosphere are not affiliated with, sponsored by or endorsed by Professional Sports Authenticator (PSA), Collectors Universe, Beckett (BGS), SGC, CGC or any other grading company, sports league, player or card publisher. Those names and logos belong to their owners and are used only to describe compatibility.

2.6 Compatibility. Each Product listing states the slab formats it fits. Check your slab's dimensions against the listing before ordering. Slabs that are cracked, warped, re-holdered or not listed may not seal correctly.

2.7 Product descriptions. We try to describe Products accurately. Colors, finishes and images may vary slightly from what you see on screen. Preservation claims are based on [describe testing, e.g., internal oxygen-level testing over X months] and are not a promise of any particular outcome for your Collectible.

3. Orders, Pricing and Payment

3.1 Order acceptance. Your Order is an offer to buy. We accept it when we send a shipping confirmation, not when we send an order-received email. We may refuse or cancel an Order for reasons including stock limits, pricing or listing errors, suspected fraud, or orders that appear intended for resale. If we cancel after you pay, we will refund you in full.

3.2 Quantity limits. We may limit quantities per customer, household or address, especially for limited editions and launches.

3.3 Prices. If a Product is listed at an incorrect price, we will contact you before shipping and let you choose to proceed at the correct price or cancel for a full refund.

3.4 Payment. We accept the payment methods shown at checkout. You authorize us and our payment processors to charge your selected method for the Order total. We do not store full card numbers on our servers.

3.5 Sales tax. We collect sales tax where required by applicable laws, calculated from your shipping address and shown at checkout.

3.6 Promotions. Promotional codes have their own terms, cannot be combined unless stated, have no cash value, and may be withdrawn at any time. Shipping costs and any shipping discounts are shown at checkout.

4. Shipping and Delivery

4.1 Shipping time. We aim to ship in-stock Orders within [3] business days. If we cannot ship within the time stated at checkout (or within 30 days if no time is stated), we will notify you, give a revised date, and let you cancel for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule.

4.2 Tracking. After shipping, we email a tracking number. Tracking may take 2–3 days to activate. If it still shows no activity after 3 days, contact us.

4.3 Delays. Delivery estimates are not guaranteed. Holidays, peak seasons, carrier problems, weather and other events outside our control can cause delays. We will always make reasonable efforts to deliver your Order.

4.4 Pre-orders and out-of-stock items. If an Order contains a pre-order or out-of-stock item, we ship the whole Order once every item is ready, unless we tell you otherwise. The estimated ship date shown at purchase is a good-faith estimate. You may cancel an unshipped pre-order for a full refund at any time.

4.5 Title and risk. Title and risk of loss pass to you when the carrier delivers the package to your shipping address.

4.6 Accurate address. Please check your shipping details before ordering. If a package is returned because of an incorrect or incomplete address, we may charge the cost of reshipping. We ship to the 50 states, D.C., and APO/FPO addresses, and the U.S. overseas territories.

4.7 Inspect on arrival. Please inspect your Order promptly. Note visible damage to the package with the carrier if possible, and tell us about missing, damaged or incorrect items within 14 days of delivery. For missing or damaged packages, we may ask for photos and a short statement so we can reship and file a carrier claim. We use this information only to resolve your Order, in line with our Privacy Policy.

4.8 Test before storing. Before sealing a valuable Collectible, we recommend running one test cycle with an empty chamber or a low-value slab to confirm the seal and [pressure indicator] work as described.

5. Returns and Refunds

5.1 30-day returns. You may return a Product bought on the Site within [30] days of delivery for a refund. This is our voluntary policy. Defective Products are covered by the Limited Warranty in Section 6 instead.

5.2 Condition. Returned Products must be complete, in original packaging, with all accessories, [gas cartridges] and free gifts. Do not write on or put labels directly on the product box. Refunds depend on condition, as follows. No restocking fee applies to returns due to our error or a defect.

Unopened Products receive a full refund of the purchase price.
Opened but undamaged Products (for example, opened to test slab fit or run a test cycle) are accepted, less a restocking fee of [15]% of the purchase price. The Product must show no scratches, cracks, dents or wear, and the seal, valve and [pressure indicator] must work as new.
Used, damaged or incomplete Products may be refused, or refunded at a reduced amount that reflects their condition. We will tell you the amount before issuing the refund.

5.3 Non-returnable items. The following cannot be returned unless defective: [opened or used gas refill cartridges], personalized or engraved Products, gift cards, and items marked "final sale."

5.4 How to return. Contact [support@frozon.com] with your Order number, a list of the items you are returning, and at least two photos of each item. We will send return instructions. Returns sent without our confirmation may not be processed. Never ship a Collectible back to us. We are not responsible for any card or slab left in a returned Product.

5.5 Return shipping. If we provide a prepaid label, a return handling fee of USD [5] will be deducted from your refund. Otherwise, you pay return shipping and choose the carrier. We cover return shipping when the return is due to our error or a defect.

5.6 Refunds. We refund to your original payment method within [5–10] business days of receiving and inspecting the return. Your bank may take additional time to post it. Original shipping charges are refunded only for returns due to our error or a defect.

5.7 Partial returns and promotions. If you return part of an Order:

If the remaining items no longer qualify for free shipping, the standard shipping fee is deducted from your refund.
If the remaining items no longer qualify for an add-on or gift-with-purchase offer, we deduct the difference between the add-on's discounted and regular price, or ask you to return the gift.
If a promo code or volume discount no longer applies, the discount is deducted from your refund. If it still applies, your refund is reduced proportionally to the discount received.
Promo codes used on a returned Order are not reissued.

5.8 Limit. Each Order may be returned under this Section once.

5.9 Third-party retailers. For Products bought elsewhere, follow that retailer's return policy. Warranty coverage under Section 6 may still apply.

5.10 Exchanges. We do not process direct exchanges. Please return the item and place a new Order.

6. FROZON Two-Year Limited Warranty

6.1 Coverage. Cryosphere warrants to the original purchaser that each Product will be free from defects in materials and workmanship under normal use for two (2) years from delivery (the "Warranty Period"). A defect includes a failure of the chamber seal, valve or [pressure indicator] to hold inert gas as described in the user guide, when the Product is used as instructed.

6.2 Who is covered. This warranty covers Products bought new from the Site or from a retailer listed at [frozon.com/authorized-retailers]. Proof of purchase is required. It does not cover giveaways, free gifts or Products bought used or from unauthorized sellers.

6.3 What is not covered. This warranty does not cover:

damage from drops, impact, crushing, fire, flood or other accidents;
normal wear, scratches, and cosmetic changes that do not affect the seal;
misuse, including overfilling, using unapproved gases or cartridges, or storing outside the stated temperature and humidity range;
alteration, combination, disassembly, or repair by anyone other than us;
damage from shipping a Product after delivery to you;
loss or theft; and
any Collectible or slab stored in the Product (see Section 7).

6.4 Our remedy. If a covered defect appears during the Warranty Period, we will, at our option, repair the Product, replace it with a new Product of the same model, or, if that model is no longer available, replace it with a comparable model. If none of these is reasonably possible, we will refund the purchase price. Replacements are covered for the remainder of the original Warranty Period.

6.5 How to claim. Email [support@frozon.com] within the Warranty Period with your Order number or proof of purchase, a description of the problem, and photos or a short video showing it. We may ask you to send the Product (without any Collectible) for inspection. We pay shipping for approved claims. Warranty service is available only for Products delivered to U.S. addresses.

6.6 Implied warranties. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE TWO-YEAR WARRANTY PERIOD. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.

6.7 Exclusive remedy. REPAIR, REPLACEMENT OR REFUND AS DESCRIBED ABOVE IS YOUR SOLE REMEDY FOR BREACH OF THIS WARRANTY. WE ARE NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING LOSS OR DECLINE IN VALUE OR GRADE OF ANY COLLECTIBLE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.

6.8 Your state rights. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

6.9 Changes. We may change this warranty for future purchases. Changes do not reduce coverage on Products you have already bought.

7. Safety, Proper Use and Your Collectibles

7.1 Follow the user guide. Read the user guide before first use. Check the seal and [pressure indicator] every [month] and after moving the Product.

7.2 Inert gas safety. [Nitrogen / argon] is non-toxic but displaces oxygen. Refill only in a ventilated room, use only [FROZON-approved cartridges], keep cartridges away from heat above [120°F / 49°C], and do not puncture or incinerate them. Keep Products and cartridges away from children. [Confirm with counsel and your supplier whether cartridges are pressurized and need DOT hazmat shipping or extra labels.]

7.3 Pressure and travel. Rapid changes in altitude or temperature, such as air travel or a hot car, can stress the seal. [Vent the chamber before flying.] Do not check a sealed Product as airline baggage unless the user guide says it is safe.

7.4 Your Collectibles remain your responsibility. You are responsible for insuring, cataloguing and verifying the condition of your Collectibles. We recommend photographing each card and slab, front and back, before sealing it. FROZON is not insurance, and we do not insure, appraise or authenticate any Collectible.

7.5 No guarantee of grade or value. We do not guarantee that any Collectible will keep its grade, condition, appearance or market value, or that a grading company will reach any result on re-submission. Card stock, inks and holofoil may change over time regardless of storage. Pre-existing damage, moisture or residue inside a slab is not reversed by FROZON.

7.6 Slab condition. Check that your slab is intact before sealing. A cracked slab may let gas contact the card directly or cause the Product to fail to hold pressure.

8. Limitation of Liability

8.1 Excluded damages. TO THE FULLEST EXTENT PERMITTED BY LAW, CRYOSPHERE AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT, LOSS OF RESALE VALUE, LOSS OF OR CHANGE IN GRADE, OR DAMAGE TO ANY COLLECTIBLE OR SLAB, ARISING FROM THE PRODUCTS OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 Cap. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT PRODUCT.

8.3 What we do not limit. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for any liability that cannot be limited under applicable law.

8.4 State law. Some states do not allow the exclusion or limitation of certain damages. In those states, our liability is limited to the smallest extent the law allows, and your statutory consumer rights are not affected.

9. Disputes and Governing Law

9.1 Talk to us first. Before starting any formal claim, email [legal@frozon.com] with your name, Order number and a description of the issue. Both sides will try in good faith to resolve it within 60 days.

9.2 Binding arbitration. If we cannot resolve it, you and Cryosphere agree that any dispute relating to the Products or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in your county of residence or by videoThe Federal Arbitration Act governs this Section.

9.3 Exceptions. Either party may bring an individual claim in small claims court. Either party may seek an injunction in court to protect intellectual property.

9.4 Class action and jury waiver. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative action. YOU AND CRYOSPHERE WAIVE ANY RIGHT TO A JURY TRIAL.

9.5 If this Section fails. If the class action waiver is found unenforceable for a claim, that claim will proceed in court, not arbitration.

9.6 Opt out. You may opt out of arbitration by emailing [legal@frozon.com] within 30 days of your first Order, with your name, address and a statement that you opt out. Opting out does not affect the rest of these Terms.

9.7 Governing law and venue. These Terms are governed by the laws of the State of [Delaware/Texas], without regard to conflict-of-law rules, except that consumer protection laws of your state of residence still apply where they cannot be waived. Court actions permitted under these Terms will be brought in the state or federal courts of [county, state], or your county of residence where required by law.

10. General Terms

10.1 Intellectual property. FROZON, the FROZON logo, product designs and Site content belong to Cryosphere or its licensors. You may not copy, reverse-engineer for commercial use, or sell counterfeit or look-alike versions of our Products.

10.2 Reviews. You are free to post honest reviews of our Products. Nothing in these Terms restricts your right to do so.

10.3 Privacy. Our Privacy Policy explains how we collect and use your personal information, including your rights under U.S. state privacy laws.

10.4 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, labor disputes, supply or carrier disruptions, and government action.

10.5 Changes to these Terms. We may update these Terms by posting a new version with a new "Last updated" date. The version in effect when you place an Order applies to that Order.

10.6 Severability and waiver. If any part of these Terms is unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver of it.

10.7 Assignment. We may assign these Terms to a successor or affiliate. You may not assign them without our written consent.

10.8 Entire agreement. These Terms, together with the policies they link to, are the entire agreement between you and Cryosphere about your purchase.

10.9 Contact us.

Cryosphere Pte. Ltd.